Senior Transformation Consultant Manager
Conduent
HCM Systems Consultant
Puzzle 🧩🚀
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As an HCM Systems Consultant you will be the key point of contact for our clients, offering expert guidance on their Human Capital Management systems and technologies
- Collaborate with clients to understand their system needs, offer consultative support, and assist with configurations and enhancements to deliver a seamless client experience
- Build and maintain strong client relationships, acting as a trusted consultant, deeply understanding their HCM system related needs, and providing actionable solutions
- Partner with clients to assess their unique requirements and recommend the best HCM vendor that aligns with their organizational needs and goals
- Conduct consulting sessions independently and document with meeting minute summaries
- Lead the HCM vendor evaluation processes, including vendor demonstrations, feature comparisons, and consultation on contractual considerations
- Identify gaps in current HCM capabilities and recommend vendors or solutions that address these gaps effectively
- Collaborate with our clients’ and their chosen HCM vendor to facilitate and execute on a seamless data migration from legacy systems to the new HCM platform
- Based on the client’s specific needs, design and configure the selected HCM system to align with the client’s HR processes and support their unique workforce management strategies
- Act as the primary point of contact for the client and vendor during post go-live for end-users, providing technical support and resolving issues
- Other duties as assigned
Requirements
- Payroll processing experience, Benefit Experience, or proven ability to implement ancillary modules such as Onboarding, Talent, Performance is required
- Payroll implementation experience is preferred
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to manage multiple projects at once and meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
- Meet or exceed team KPI’s such as: 4-hour response time, Providing World Class Service- attaining a monthly average of 4 stars on quality inspections, Close 80% of projects within 30 days
Benefits
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to move up to 15 pounds at times
- Must be able to participate in video conferences/meetings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HCM systemsPayroll processingBenefit implementationOnboardingTalent managementPerformance managementData migrationSystem configurationVendor evaluationContractual consultation
Soft skills
Verbal communicationWritten communicationInterpersonal skillsCustomer serviceOrganizational skillsAttention to detailTime managementProject managementConsultative supportRelationship building