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HR Operations Supervisor – Benefits
Puzzle 🧩🚀HR Operations Supervisor overseeing Managed Benefits Team for PuzzleHR. Responsible for team development, client success, and operational process management.
About the role
Key responsibilities & impact- Provide operational supervision, development, support, and guidance to the Managed Benefits Team
- Proactively and consistently facilitate clear and effective employee and client communication
- Create and deliver proactive employee training sessions for the team based on client needs and opportunities
- Own, lead, and facilitate collaboration internally and externally to establish client success
- Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Benefits Team
- Support team members in the creation of SOPs for processes and procedures related to managed benefits services and support
- Work in collaboration with the leadership to address service improvements, allocation of resources, and strategic planning
- Own, address, and create action plans for escalations and provide support to team and clients accordingly
- Responsible for recurring supervisory duties including but not limited to employee performance management, recognition and reward, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding
Requirements
What you’ll need- Bachelor’s degree and/or a minimum of three (3) years’ related experience preferred
- A minimum of two (2) years of supervisory experience in a fast-paced environment preferred
- A minimum of two (2) years in related benefits and/or HCM experience preferred
- Experience with online project boards preferred (Smartsheet)
- SHRM/PHR/CEBS Certification preferred
- Demonstrated eye for process improvement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee performance managementtime and attendance trackingpayroll managementonboardingoffboardingprocess improvement
Soft Skills
communicationcollaborationleadershiptrainingsupervisory skills
Certifications
SHRMPHRCEBS