Human Resource Service Portfolio Supervisor
Puzzle 🧩🚀
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Ensure the timely and efficient delivery of service to customers according to agreed upon service level agreements or contracts.
- Allocate and manage resources, including personnel, tools, and equipment, to ensure adequate capacity and effective service delivery.
- Work with sales and internal teams to onboard new clients; build and maintain partner relationships.
- Monitor service performance, track key metrics, and conduct regular service reviews to ensure adherence to quality standards and identify areas for improvement.
- Identify and address service-related problems, conflicts, or bottlenecks, working collaboratively with internal teams and stakeholders to find solutions and mitigate risks.
- Continuously evaluate service delivery processes and workflows, identifying opportunities for optimization, efficiency gains, and cost savings.
- Lead and motivate a team of personnel both located in the U.S. and internationally, providing guidance, coaching, orientation, and performance feedback to enhance productivity and achieve service goals.
- Prepare regular reports and documentation on service delivery performance, including key metrics, customer feedback, and improvement initiatives via Smartsheet and Paylocity.
- Maintain working knowledge of employment laws, regulations, and compliance requirements.
- Develop, update, and communicate guidelines and procedures to promote customer adherence to legal and compliance requirements.
Requirements
- Bachelor’s Degree or equivalent work experience in the fields of human capital management or managed services required.
- 5+ years of cross-functional Human Resources experience required (i.e.. Benefits, Payroll, Recruitment, etc.).
- 2+ years' experience leading an operational service organization during a high growth stage with the proven ability to coach, empower, and develop in both a direct and matrix leadership structure preferred.
- Minimum 6 months experience of client ownership at PuzzleHR required.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service deliveryresource managementperformance monitoringprocess optimizationreport preparationcompliance managementhuman capital managementoperational leadershipclient ownershipmetrics tracking
Soft Skills
team leadershipcoachingcommunicationproblem-solvingcollaborationrelationship buildingperformance feedbackguidancemotivationconflict resolution