Human Resource Service Portfolio Supervisor

Puzzle 🧩🚀

Human Resource Service Portfolio Supervisor ensuring timely delivery of HR services in a remote setting. Leading a team to meet client expectations and optimize service quality.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure the timely and efficient delivery of service to customers according to agreed upon service level agreements or contracts.
Allocate and manage resources, including personnel, tools, and equipment, to ensure adequate capacity and effective service delivery.
Work with sales and internal teams to onboard new clients; build and maintain partner relationships.
Monitor service performance, track key metrics, and conduct regular service reviews to ensure adherence to quality standards and identify areas for improvement.
Identify and address service-related problems, conflicts, or bottlenecks, working collaboratively with internal teams and stakeholders to find solutions and mitigate risks.
Continuously evaluate service delivery processes and workflows, identifying opportunities for optimization, efficiency gains, and cost savings.
Lead and motivate a team of personnel both located in the U.S. and internationally, providing guidance, coaching, orientation, and performance feedback to enhance productivity and achieve service goals.
Prepare regular reports and documentation on service delivery performance, including key metrics, customer feedback, and improvement initiatives via Smartsheet and Paylocity.
Maintain working knowledge of employment laws, regulations, and compliance requirements.
Develop, update, and communicate guidelines and procedures to promote customer adherence to legal and compliance requirements.

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience in the fields of human capital management or managed services required.
5+ years of cross-functional Human Resources experience required (i.e.. Benefits, Payroll, Recruitment, etc.).
2+ years' experience leading an operational service organization during a high growth stage with the proven ability to coach, empower, and develop in both a direct and matrix leadership structure preferred.
Minimum 6 months experience of client ownership at PuzzleHR required.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service deliveryresource managementperformance monitoringprocess optimizationreport preparationcompliance managementhuman capital managementoperational leadershipclient ownershipmetrics tracking

Soft Skills

team leadershipcoachingcommunicationproblem-solvingcollaborationrelationship buildingperformance feedbackguidancemotivationconflict resolution