Puzzle 🧩🚀

Implementation Payroll Engineer

Puzzle 🧩🚀

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $56,623 - $64,691 per year

Job Level

Junior

About the role

  • Lead the process of transitioning new clients from their existing human capital management software to the PuzzleHR product suite; utilize effective client service and change management practices to ensure a smooth conversion.
  • Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate.
  • Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building.
  • Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
  • Serve as the subject matter expert and advocate for the PuzzleHR product suite; ensure set up is consistent with the clients’ needs and expectations.
  • Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals.
  • Possess working knowledge of the full PuzzleHR product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines.
  • Work in coordination with non-client facing implementation team members to ensure accurate database configuration.
  • Test client data and PuzzleHR system configuration to ensure proper functionality and quality; resolve data discrepancies from testing and/or initial production activity within the software.
  • Investigate, analyze, and recommend solutions for clients’ issues; collaborate with implementation leadership and technical support staff to eliminate recurring issues.
  • Maintain accurate project status in PuzzleHR project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks.
  • Conduct telephone/web-based and/or face to face training sessions with new users.
  • Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed.
  • Transition clients to ongoing Client Services Support resources upon successful implementation.
  • Train and mentor new team members.
  • Serve as a thought leader for continuous improvement of the implementation process.
  • Identify broad level enhancements that will continue to foster the delivery of an 'amazing client experience' and drive client satisfaction and retention.
  • Provide recommendations for advancing project management processes and/or methodologies.

Requirements

  • Payroll, benefits, and project management experience required.
  • Client payroll onboarding experience preferred.
  • Excellent verbal and written communications skills.
  • Excellent interpersonal and customer service skills.
  • Proven organizational skills and attention to detail.
  • Ability to function well in a fast-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payrollbenefitsproject managementclient payroll onboardingdata analysisdatabase configurationsystem configurationquality assurancechange managementimplementation
Soft Skills
verbal communicationwritten communicationinterpersonal skillscustomer serviceorganizational skillsattention to detailproblem-solvingmentoringrelationship buildingadaptability