PushPress

Customer Onboarding Specialist

PushPress

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $54,000 per year

About the role

  • Lead new clients through the account setup process for Core, Train, and the Branded App products.
  • Assist in the initial collection of necessary business information to facilitate Website onboarding.
  • Deliver comprehensive onboarding through a flexible mix of 1:1 consultations, group training sessions, and Intercom support.
  • Educate clients on specific workflows and best practices designed to help them achieve their individual business objectives.
  • Actively monitor onboarding progress within HubSpot, proactively following up with clients to identify and remove any obstacles or blockers.
  • Collaborate closely with the Support and Operations teams to pinpoint and resolve gaps, ensuring a streamlined and effective onboarding journey.
  • Identify and act on early indicators of potential client churn, escalating these signals appropriately to the Support or Operations teams.
  • Provide immediate "how-to" chat support to address questions from clients during the critical onboarding phase.

Requirements

  • 2+ years in onboarding, implementation, or client-facing SaaS
  • 2+ years in gym ownership, management, or a coaching/fitness role
  • Strong understanding of fitness business operations and client needs
Benefits
  • PushPress is dedicated to fostering an inclusive and dynamic workplace.
  • We’re committed to providing equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingimplementationclient-facing SaaSbusiness information collectionworkflow educationbest practicesmonitoring progresschat support
Soft Skills
communicationcollaborationproblem-solvingproactive follow-upclient education