Onboarding Specialist

PushPress

full-time

Posted on: 1/24/2026

Location Type: Remote

✨ AI Apply

💰 $60,000 per year

About the role

Guide new clients through PushPress Grow setup, including CRM, A2P registration, and key integrations.
Deliver onboarding through a mix of one-on-one calls and Intercom-based support.
Educate clients on workflows aligned to their business goals and operating model.
Track onboarding progress and proactively follow up to remove blockers.
Collaborate with Support and Operations teams to identify and close onboarding gaps.
Review and update Help Docs and PushStart content to improve onboarding clarity.
Identify early churn signals and escalate risks to Support or Operations teams.
Provide how-to guidance via chat for customers in the onboarding phase.

Strong working knowledge of PushPress Core and Grow, including CRM configuration and workflows.
Experience leading customer onboarding, implementation, or setup projects in a SaaS environment.
Comfort delivering onboarding over video, screen share, and live troubleshooting sessions.
Strong project management skills with consistent follow-up and milestone ownership.
Clear, confident communication with the ability to explain technical concepts simply.
High attention to detail and disciplined use of systems and tracking tools.
Empathy and calm under pressure when supporting customers who feel overwhelmed.
Two or more years of experience in SaaS onboarding, implementation, or client-facing roles.
Two or more years of experience in gym ownership, gym management, or fitness operations.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PushPress CorePushPress GrowCRM configurationworkflowsSaaS onboardingimplementation projectssetup projectsproject managementtracking tools

Soft Skills

clear communicationconfident communicationempathycalm under pressureattention to detailmilestone ownershipfollow-uplive troubleshooting