Pushpay

Implementation Specialist II

Pushpay

full-time

Posted on:

Location Type: Hybrid

Location: Colorado Springs • Colorado • United States

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Salary

💰 $67,500 - $78,489 per year

About the role

  • Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
  • Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
  • Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
  • Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
  • Build and effectively execute account plans and strategies unique to each account.
  • Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
  • Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
  • Maintain knowledge of market conditions and competitive activities.
  • Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
  • Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Requirements

  • BA/BS Degree
  • 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
  • Excellent verbal and written communication skills
  • Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision
  • Experience with CRM software (e.g. Salesforce)
  • Ability to prioritize and manage workload to meet deadlines
  • Ability to manage multiple, concurrent client relationships
  • Well-organized and strong work ethic
  • Ability to anticipate change and adjust priorities accordingly
  • Understanding of key drivers for local church success
  • Understanding of industry culture, products, and services
  • Excellent eye for detail – ability to create accurate and high quality pieces of work
  • Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.
Benefits
  • 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
  • 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
  • 401K match
  • Hybrid work model - 3 days in the COS office / 2 days remote
  • 12 paid company holidays
  • 2 paid Volunteer Time Off days
  • 15 days PTO to start, increases with tenure and seniority
  • Paid parental and adoption leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS onboardingimplementationcustomer success managementCRM softwaredata analysisKPI managementaccount planningprocess optimizationreportingforecasting
Soft Skills
communication skillsproblem resolutionorganizational skillswork ethicproactive mindsetability to prioritizerelationship managementattention to detailadaptabilitycustomer retention
Certifications
BA/BS Degree