Implementation Specialist II

Pushpay

Implementation Specialist II managing customer onboarding in SaaS for Pushpay products. Focused on delivering excellent customer service and driving product adoption.

Posted 4/10/2026full-timeColorado Springs • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $67,500 - $78,489 per yearWebsite

About the role

Key responsibilities & impact

Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
Build and effectively execute account plans and strategies unique to each account.
Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
Maintain knowledge of market conditions and competitive activities.
Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Requirements

What you’ll need

BA/BS Degree
3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
Excellent verbal and written communication skills
Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Desire to work in a startup environment, with proactive mindset and minimum need for supervision
Experience with CRM software (e.g. Salesforce)
Ability to prioritize and manage workload to meet deadlines
Ability to manage multiple, concurrent client relationships
Well-organized and strong work ethic
Ability to anticipate change and adjust priorities accordingly
Understanding of key drivers for local church success
Understanding of industry culture, products, and services
Excellent eye for detail – ability to create accurate and high quality pieces of work
Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.

Benefits

Comp & perks

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the COS office / 2 days remote
12 paid company holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure and seniority
Paid parental and adoption leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS onboardingimplementationcustomer success managementCRM softwaredata analysisKPI managementaccount planningprocess optimizationreportingforecasting

Soft Skills

communication skillsproblem resolutionorganizational skillswork ethicproactive mindsetability to prioritizerelationship managementattention to detailadaptabilitycustomer retention

Certifications

BA/BS Degree