Head of Customer Success

Push Security

full-time

Posted on: 12/24/2025

Location Type: Remote

Location: Remote • 🇺🇸 United States

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💰 $200,000 - $220,000 per year

Lead

About the role

Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.
Develop the long-term vision for the department, determining exactly when and how to scale headcount versus optimizing existing resources and leveraging AI.
Navigate enterprise customer organizations to build relationships at the highest levels, ensuring Push remains a strategic priority.

You have previously built or led a CS function through the specific scaling pains of a high-growth startup.
Proven track record of owning net retention and renewals without losing the "trusted advisor" relationship with the customer.
You have a personal toolstack and a proven framework for managing complex projects and customer risk.
Ability to influence internal teams and command the respect of external executive stakeholders.
You can demonstrate a clear philosophy on what makes a CS function successful and how to prioritize as a department of 1 initially.
Strong project management skills with the ability to navigate cross-functional friction and drive internal alignment.
Bonus:* *you’ve worked under an incredible CS leader in the past and know what “great” looks like.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

risk-scoring systemnet retentionrenewalsproject managementcustomer risk managementscaling strategiesAI implementation

influencerelationship buildingtrusted advisorinternal alignmentprioritizationnavigating cross-functional friction