Implementation Specialist II

Push Operations

Implementation Specialist onboarding customers to Push’s HR, payroll, time-tracking, and scheduling platform. Delivering tailored training and guiding product adoption during customers’ first 90 days.

Posted 8/6/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$68,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client training and onboarding, utilizing strong communication skills to simplify complex concepts and enhance user adoption of SaaS products. Proven ability to create tailored learning paths and collaborate effectively with internal teams to ensure a seamless client experience.

Highest-signal resume keywords

Client TrainingOnboarding ExperienceSaaS Product KnowledgeCommunication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProactiveSelf-MotivatedConsultative ApproachResilientCollaborative

Tools & Technologies

OnRampRocketlaneAsana

Industry Keywords

TechSaaSClient-Facing RoleTraining SessionsFeedback Relay

About the role

Key responsibilities & impact

Deliver 4–5 engaging training sessions per day tailored to clients’ workflows and goals
Help clients leave sessions with greater clarity, confidence, and momentum
Use deep product knowledge to drive efficient and valuable adoption of Push
Identify knowledge gaps and create custom learning paths to accelerate time-to-value
Advise clients on how and why Push supports their business
Collaborate with internal teams to provide a seamless onboarding experience
Gather and relay client feedback to the Product team
Educate clients about additional Push modules when aligned with their needs
Guide customers through their first 90 days as their go-to product expert

Requirements

What you’ll need

2–3 years in a client-facing role focused on training, onboarding, or support, ideally at a tech/SaaS company
Ability to simplify complex concepts and communicate clearly
Highly proactive and self-motivated, able to work independently and prioritize competing tasks
Strong written and verbal communication skills with a warm, consultative approach
Passion for helping people succeed and a strategic mindset for guiding best practices
Ability to stay on task without external prompting
Comfortable owning ambiguity and creating structure
Enjoys explaining and teaching
Detail-oriented, with evidence of attention to detail
Resilient under a high-volume, fast-paced caseload without sacrificing quality
Collaborative and willing to involve Product and internal teams
Previous SaaS or startup experience is a bonus
Previous client onboarding or implementation project experience is a bonus
Experience with OnRamp, Rocketlane, or Asana is a bonus
Must be available to work a full workday within PST/MST time zones

Benefits

Comp & perks

Remote work option or Downtown Vancouver office option
Supportive environment to foster passion for work
Professional and personal growth conversations and development
Equal opportunity and diversity-focused workplace
Disability accommodations available throughout recruitment and selection
Human oversight throughout the AI-assisted hiring process