Systems Administrator
Purvis Systems
full-time
Posted on:
Location Type: Hybrid
Location: Middletown • Rhode Island • United States
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About the role
- provide on-site support for hardware and software issues
- troubleshoot and resolve IT issues for Windows 11 desktops and laptops; re-image devices per baseline configuration standards
- support mobile device troubleshooting and setup, including iOS and MiFi devices
- provide support for printers, scanners, and miscellaneous peripheral IT devices
- apply patches to software classified as above-baseline
- administer and troubleshoot user environments using Microsoft Entra ID, Microsoft Intune, Azure and Microsoft 365
- log and resolve incidents within an IT ticketing system
- maintain asset and configuration databases to reflect hardware lifecycle changes
- collaborate with internal teams to escalate and resolve complex issues
- assist with new user setup, onboarding, and end-user training as needed
- contribute to IT policy, procedure, and knowledge base documentation
- handle confidential information with discretion and professionalism
- lift or move equipment up to 50 lbs. as required
Requirements
- Associate’s degree in Information Technology, Computer Science, or a related field (required)
- Bachelor’s degree in a related field from an accredited institution (preferred)
- Security certifications (e.g., CompTIA Security+, or similar) a plus
- Experience working within a military or federal government environment a plus
- Administration experience with iOS, Android, Linux, and/or databases a plus
- Proficiency with Microsoft productivity tools: Outlook, Excel, Word.
- Minimum 3 years of IT infrastructure and support experience, including:
- Microsoft Windows Server 2012 through 2025 — administration and configuration
- Windows 11 desktop and laptop configuration, deployment, and troubleshooting
- Standard network protocols — working knowledge required
- System deployments; STIGS experience (a plus)
- Microsoft Entra ID (Azure AD), Microsoft Intune, and Microsoft 365
- Office 365 applications: Teams, Outlook, Office suite
- Microsoft Azure cloud platform
- NIST 800-171
- CMMC
- Excellent telephone, written, and verbal communication and customer service skills
- Strong troubleshooting and problem-solving skills with meticulous attention to detail
- Ability to work effectively both independently and as part of a team
- Demonstrated knowledge of IT security principles and practices
- Ability to manage multiple priorities simultaneously
- Ability to work a modified, flexible, or extended schedule when required.
- Occasional travel to other PURVIS offices may be required.
Benefits
- comprehensive package of group benefit programs with enrollment options intended to offer flexibility – in both plan selection and level of coverage to maximize the value of your benefits as cost effective and affordable without compromising quality
- equal employment opportunities to all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 11Microsoft Entra IDMicrosoft IntuneMicrosoft 365Microsoft Windows Server 2012Microsoft AzureiOSAndroidLinuxstandard network protocols
Soft Skills
communication skillscustomer service skillstroubleshooting skillsproblem-solving skillsattention to detailteamworkability to manage multiple prioritiesdiscretionprofessionalismflexibility
Certifications
Associate’s degree in Information TechnologyBachelor’s degree in a related fieldCompTIA Security+NIST 800-171CMMC