Technical Support Specialist
Skedda
Support Technician
Purvis Systems
full-time
Posted on:
Location Type: Hybrid
Location: Middletown • Rhode Island • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Be responsible for the troubleshooting, maintenance, and repair of the Fire Station Alerting System.
- Work independently and as part of a team.
- Strong troubleshooting and critical thinking skills, attention to detail.
- Conduct system checkouts and device setups in preparation for shipping to customers.
- On-call troubleshooting, escalating, and working with Tier2 when required.
Requirements
- 2+ years of work-related experience in the field of IT Support, preferred.
- Associate’s Degree or higher in Information Technology, Computer Science or related field.
- Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience.
- Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10.
- Must have working knowledge of standard network protocols.
- Candidate must demonstrate experience in system deployments.
- Knowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues.
Benefits
- The PURVIS Team values the health and financial security of every employee.
- Comprehensive package of group benefit programs.
- Enrollment options intended to offer flexibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingmaintenancerepairsystem checkoutsdevice setupsconfiguring desktop computersconfiguring laptop computersnetwork protocolssystem deploymentshardware troubleshooting
Soft skills
critical thinkingattention to detailindependent workteam collaboration
Certifications
Associate’s Degree in Information TechnologyAssociate’s Degree in Computer Science