Director of Partner Success

PurposeMed

Director of Partner Success overseeing partner relationships and managing engagement for Freddie. Role focuses on relationship building and operational excellence in healthtech.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion
Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps
Identifying and closing expansion opportunities through consultative, partnership-oriented selling
Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams
Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions
Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment
Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem
Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work.
Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

Requirements

What you’ll need

7+ years in partnership management, strategic account management, or client leadership—with a track record of independently managing 10+ high-value relationships
Demonstrated ability to build trust and credibility with mission-driven organizations (non-profits, community health, government-funded entities, or similar)
Strong business development instinct—you spot growth opportunities and position them as value-add, not upsell
Executive-level communication skills—you hold your own with clinic CEOs, CMOs, and board members without needing coaching or hand-holding.
Strong cross-functional instinct—you naturally work across data, finance, product, and support teams to unblock issues and build better systems, not just escalate problems
Commercial instinct—you see opportunities to deepen partnerships, frame them as value-add, and close them through trust, not pressure
The ability to manage one direct report and develop their capabilities over time
Data-driven storytelling—you can turn utilization data and outcomes into a narrative that resonates with a clinic director
Experience working with non-profit, community-based, or government-funded organizations
Healthcare industry experience

Benefits

Comp & perks

20 vacation days and a team that will remind you to use them!
Annual winter break closure
Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
8 health/sick days
Extended mental health coverage
$20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
$500 learning fund to use towards courses and other professional development
Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

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Soft Skills

partnership managementstrategic account managementclient leadershipexecutive-level communicationcross-functional collaborationcommercial instinctdata-driven storytellingtrust buildingcredibilityteam management