PurposeMed

Customer Success Manager

• Owning all covered entity partner relationships end-to-end, from onboarding through renewal and expansion
• Defining what an 11/10 experience looks like for our partners, which includes everything from running structured MBRs/QBRs to building partnership roadmaps
• Identifying and closing expansion opportunities through consultative, partnership-oriented selling
• Serving as the voice of the partner internally by translating their needs to product, clinical, and operations teams
• Strategically growing our relationship with existing CE partners by helping them access new services through Freddie that benefit patient care and our respective missions
• Developing and delivering compelling pitches grounded in data, outcomes, and mission alignment
• Representing Freddie at industry events and conferences to build upon Freddie’s reputation in the 340B and community health ecosystem
• Oversee the Partnerships Success Manager who collaborates with other teams to ensure partners are invoiced and data reports are created and QA’d. Accountable for accuracy and partner trust; not expected to do the manual work.
• Ensure all operational processes are documented, reliable, and improving over time. The goal: if any person in this function left tomorrow, someone else could pick up.

Director of Partner Success

Engineering Manager

• Leading and Mentoring a High-Performing Engineering Team
• Guiding and mentoring members of the engineering team while providing coaching in 1:1s and running effective performance reviews
• Creating a positive, diverse, and inclusive environment for your team to bring their best selves to work
• Fostering strong relationships and effective communication with cross-functional teams and stakeholders
• Driving Operational Excellence Across your Pod
• Working in close collaboration with Product, Design, and Data leadership on improving ways of working within our POD/Triad model
• Leading your pod's processes, and collaborating with other teams to ensure effective collaboration and continuous improvement
• Communicating ongoing initiatives and blockers while working with team members on prioritizing tasks that ensure development teams are set up for success
• Shaping Technical Strategy and Delivering High-Quality Systems
• Supporting the technical strategy and working with the team on defining and setting the product's technical direction
• Driving the team to deliver high-quality features and products efficiently, balancing speed with the need for scalable and maintainable architecture
• Creating technical diagrams and driving documentation of key technical decisions and strategy

Manager

• Leading the rollout of new clinical initiatives while ensuring every program remains perfectly aligned with our overarching organizational strategy
• Managing complex program lifecycles from initial concept through to full-scale operations with clear accountability for all milestones, including inheriting programs that are in-flight, incomplete, or underperforming and bringing structure, clarity, and momentum to them quickly
• Designing clinical pathways, workflows, and care models that are grounded in evidence and built to scale
• Bringing clinical teams through meaningful workflow changes in a way that results in genuine adoption, not just compliance
• Acting as the central liaison between Clinical Programs, Operations, and Pharmacy to ensure seamless execution
• Developing transition frameworks including SOPs, workflows, and training materials to ensure programs are sustainable for the long term
• Designing and delivering optimizations for existing clinical programs to enhance efficiency and scalability
• Identifying inefficiencies within current clinical programs and implementing process improvements to reduce friction for clinicians and patients
• Driving the adoption of optimized processes across diverse cross-functional teams to ensure high quality outcomes
• Developing, tracking, and analyzing program KPIs to identify performance trends, risks, and new growth opportunities
• Translating data insights into actionable recommendations that inform leadership decision making and program scaling
• Preparing reports and briefings for senior leadership to communicate program impact and optimization success
• Leveraging clinical experience and evidence, as well as internal data, to act as a subject matter expert for cross-functional teams and initiatives
• Supporting senior leadership in maintaining strategic relationships with vendors, community partners, and external stakeholders to support patient outcomes and clinical programs

Director of Partner Success

Engineering Manager

Senior Clinical Programs Manager