Customer Care Central Sales Specialist

Purpose Financial

Customer Care Specialist providing service and support for Advance America customers through the loan application process. A high school diploma and 1 year of contact center experience preferred.

Posted 4/29/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

This position reports to a Customer Care Supervisor and, is responsible for providing service to and support for, potential and returning Advance America customers.
This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process.
This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio.
The Internal Sales Specialist (ISS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration.
The Internal Sales Specialist will follow processes and procedures to remain compliant while supporting all entities of the company.
Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.
Ability to follow direction/procedures, as well as contribute ideas to improve processes.
Maintaining professional attitude and behavior while communicating with customers and co-workers.
Ability to type and input necessary data with precision, accuracy, and consistency.
Ability to work with a multitude of computer applications/programs to meet goals as required.
Ability to work flexible hours during the week which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule.
Use effective professional approaches when handling telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconnects.
Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal.
Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s).

Requirements

What you’ll need

A high school diploma or GED required.
At least one year of contact center experience or bank related work experience is preferred.
Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required.
Experience working in a contact center focused position is recommended.
Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.
Ability to read, write, evaluate, and apply information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
Ability to develop and maintain business relationships.

Benefits

Comp & perks

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryloan application processcompliancecustomer servicetelephone communicationproblem resolutionapplication flow assistancedocument uploadingcomputer applications

Soft Skills

active listeningprofessional communicationadaptabilityflexibilityrapport buildingteam collaborationattention to detailcustomer needs assessmentinterpersonal skills

Certifications

high school diplomaGED