Senior Collections Trainer

Purpose Financial

Collections Trainer overseeing training programs for Collections Department at Purpose Financial. Building relationships and ensuring team performance through effective training practices.

Posted 4/22/2026full-timeRemote • South Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build strong relationships with current and prospective Collection agents.
Monitor and measure the QA trends for improvement and act on needed areas of training.
Working with the collection management team, our L&D team as well as others in the creation and update of training material for collections.
Manages the new hire training program and determines agent readiness and communicates to the collection management team on new hire performance.
Holds team members accountable to individual and team collections goals.
Trains and coaches team members on effective collections techniques.
Motivating and inspiring the team to work together and surpass their potential.
Periodically evaluating ongoing programs to ensure that they reflect any changes.
Direct structured learning experiences and monitor their quality results.
Responsible for assisting in the management of the agents KPI’s metrics.
Guides daily, weekly, monthly focus of goals and objectives.
Suggests, creates, and follows up on ideas to improve efficiency, and effectiveness with the available resources.
Identify training needs by evaluating strengths and weaknesses.
Instruct and ensure team members are trained and adhere to company policies and procedures.
Teach and validate understanding of collections policies and standard of procedures.
Understand, adhere to and enforce all corporate policies including, but not limited to, Code of Conducts, Ethics and Information Security Policies.
Introduce refresher programs monthly/quarterly for agents who are under performing with QA violations, call performance, collections skills, etc.
Assist management by providing instructions on company procedures, policies, practices, and computer systems.
Lead by example in a hands-on and approachable manner.
Recognize and develop skills/abilities of collections department employees in order to meet Collections and Company objectives.
Adhere to all Company policies, expectations and guidelines.
Ensure all customer and transaction information is accurately entered into the point-of-sale system.
Create and maintain accurate customer notes.
Adhere to local, state, and federal regulatory requirements.
Assist the Collections Management team with training, evaluating, and development of staff.
Recognize and improve skills/abilities of team members to meet Collections and Company goals and objectives.
Motivate, train, and educate Collection agents on proper techniques and processes.

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Certified training credentials (i.e. Master Trainer, ATD certifications etc) will also be considered.
Proven experience in the facilitation of training.
Sound decision making and organizational skills.
Ability to present complex information to a variety of audiences.
Knowledge of collections, Advance America systems and policies; strong people skills, strong time management skills; professional verbal communication by phone, email, and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/ business and employees; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Benefits

Comp & perks

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training facilitationcollections techniquesKPI managementperformance evaluationcompliance understandingpoint-of-sale systemtraining material developmentagent readiness assessmentefficiency improvementpolicy adherence

Soft Skills

relationship buildingmotivational leadershiporganizational skillsdecision makingcommunication skillstime managementteam accountabilitycoachingnegotiationstress management

Certifications

Bachelor’s DegreeMaster TrainerATD certifications