Purpose Financial

Bi-Lingual Collections Agent

Purpose Financial

full-time

Posted on:

Location Type: Office

Location: Greenville • South Carolina • United States

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About the role

  • Contacting and successfully negotiating with customers to collect payment on overdue, defaulted, or write-off loans
  • Acts as the liaison between creditors and customers through managing overdue accounts
  • Support, influence, and advise customers on the payment options for debt recovery
  • Execute strategies for collection processes and procedures, including negotiating payment plans
  • Initiate and handle both inbound and outbound calling to collect a debt
  • Drive to achieve set revenue targets and call quality objectives

Requirements

  • High School Diploma or GED
  • Minimum of one year call center or customer service related experience
  • Three years of collections experience at a high-volume call center
  • Bi-lingual in Spanish
  • Must be able to demonstrate critical thinking, negotiating, and problem-solving skills
  • Background in a fast-paced work environment a plus
Benefits
  • Competitive Wages
  • Health/Life Benefits
  • Health Savings Account plus Employer Seed
  • 401(k) Savings Plan with Company Match
  • Paid Parental Leave
  • Company Paid Holidays
  • Paid Time Off including Volunteer Time
  • Tuition Reimbursement
  • Business Casual Environment
  • Rewards & Recognition Program
  • Employee Assistance Program
  • Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collectionsdebt recoverypayment negotiationcall center experiencecustomer service
Soft skills
critical thinkingnegotiatingproblem-solvingcommunication
Certifications
High School DiplomaGED