Partner with cross-functional teams (retail operations, merchandising, marketing, and operations) to gather and document business requirements, and support system updates, and continuous improvements.
Ensure all existing functionality, integrations, and reconciliations are preserved and maintained.
Work hands-on with the configuration, integration, testing, and rollout of retail systems such as POS, inventory, ERP, and related tools.
Participate in user acceptance testing (UAT) and validate that system changes meet business needs
Troubleshoot system issues and coordinate with different stakeholders or vendors to resolve them
Monitor system performance and help identify opportunities for small enhancements or improvements
Document workflows, system processes, and updates to support consistency and knowledge sharing
Support reporting and data accuracy by validating system outputs and helping maintain standard reports
Provide first-level user support, answer basic system questions, and help with training materials
Support system-related projects by helping track tasks, document requirements, and assist with implementation activities
Perform additional duties as assigned.

Requirements

2+ years of experience in a business systems analyst role, preferably in the retail or fashion industry.
Experience with Netsuite ERP and retail eCommerce systems (e.g. Shopify) is a must.
Experience documenting requirements and supporting system testing
Strong attention to detail and problem-solving skills
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work on the technical side, not just business requirements
A strong willingness to learn, take ownership, and figure things out in a startup environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business systems analysissystem configurationsystem integrationuser acceptance testingtroubleshootingdata validationreportingdocumentationrequirements gatheringsystem performance monitoring

Soft Skills

attention to detailproblem-solvingverbal communicationwritten communicationstakeholder managementownershipadaptabilityteam collaborationtraining supportknowledge sharing