Customer Care Specialist

Purple

Customer Care Specialist providing professional support and service to customers at Purple. Processing orders, assisting with inquiries and ensuring high customer satisfaction in a hybrid role.

Posted 6/17/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $18 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
Process product orders for customers (via phone, using eCommerce application).
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence and utilization levels.
Meet all individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
Must be able to work cross-functionally in chat, email, and phones.
May be asked to work from home due to inclement weather or system outages.
Must work in office through training and completing of initial PWP certification.
May be required to work in office if additional training or collaboration is needed and for department and team meetings.

Requirements

What you’ll need

High School Diploma or GED (some college preferred)
Minimum two years customer service experience, preferably in a call center environment
Minimum typing speed of 30 WPM
Experience with inContact preferred
Experience with NetSuite preferred
Experience with Zendesk preferred
Knowledge of mattress industry helpful
Some sales experience preferred

Benefits

Comp & perks

Medical
Dental
Vision
401(k) Match
Paid Time Off
Earn a Mattress
Purple Swag
Amazing Purple Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetyping speed 30 WPMeCommerce applicationproduct orders processingwebsite navigation assistancetechnical issue resolutionperformance metricsdocumentationsales experience

Soft Skills

communicationcross-functional collaborationcustomer satisfactionproductivityschedule adherenceutilization levels

Certifications

High School DiplomaGEDPWP certification