Inside Sales Representative

Purple

Inside Sales Representative responsible for driving sales through various channels at Purple. Engaging with customers and providing exceptional service while maintaining performance metrics.

Posted 6/5/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $19 per hourWebsite

About the role

Key responsibilities & impact

Drive incremental sales through inbound (and some outbound) channels.
Engage with customer inquiries via phone, chat, and other communication channels.
Build excitement and brand value by applying our Sales Methodology framework.
Ability to walk customers up the buying ladder and provide an optimal Purple experience.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable sales KPI’s (Sales/ Hr , Avg. Order Value, Engagements, CSAT, and Discount Rates).
Maintain acceptable schedule adherence and productivity levels.
Meet all other individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.

Requirements

What you’ll need

High School Diploma or GED (some college preferred)
One to two years of sales experience (Contact Center experience a plus)
Experience with sales CRM’s, order processing systems, and customer engagement tools.
Knowledge of mattress/sleep products industry helpful
Top-notch sales skills with familiarity in various sales methodologies
Strong work ethic and mental fortitude
Ability to thrive in a fast-paced, high-energy, competitive environment
Excellent verbal and written communication skills
Superior computer literacy, typing, and multi-tasking skills
Remote work experience helpful.

Benefits

Comp & perks

Medical
Dental
Vision
401(k) Match
Paid Time Off
Earn a Mattress
Purple Swag
Amazing Purple Products

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencesales methodologiescustomer engagement toolssales CRMorder processing systemstyping skillsmulti-tasking skillsKPI managementproduct knowledgedocumentation skills

Soft Skills

strong work ethicmental fortitudeverbal communicationwritten communicationability to thrive in fast-paced environmentteam collaborationcustomer service orientationadaptabilityattention to detailschedule adherence

Certifications

High School DiplomaGED