Team Manager

Purple Communications, Inc

Team Manager Practitioner supervising interpreting operations on the VRS platform, managing interpreters, and ensuring quality service for clients and community.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $35 - $52 per hourWebsite

About the role

Key responsibilities & impact

Provide American Sign Language interpreting on the VRS platform.
Focus management objectives on interpreting operations.
Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI).
Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
Supervise approximately 35 interpreting staff.
Manage the performance reviews of interpreters.
Approve the scheduling of all interpreters in all operational areas.
Coordinate with HR and Recruiting to select and hire interpreters.
Approve time and attendance, including leave, and for all interpreters as needed.
Maintain relations with local community leaders.
Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
Provide direction to the interpreters for their care and well-being.
Provide accurate reports on team performance, efficiencies, and quality.
Maintain direct contact with the Regional Manager on all operations-specific issues.
Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
Partner with members of the department's support management team to accomplish department-wide initiatives.
Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company.

Requirements

What you’ll need

Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
Must pass internal interpreting assessment
Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred.
At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
Extensive knowledge of the deaf culture and interpreting professions.
Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs.
Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure.
Budgeting and financial knowledge and skills for tracking operations profitability.
Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages.
Knowledge of departmental operations and organizational policies, processes, and procedures.
Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
Human relations skills to build effective working relationships with staff, customers, community groups, and individuals.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Purple Communications, Inc Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2002 ⚕️ Healthcare Insurance 🤝 B2B 💰 $5M Venture Round on 2009-12 Healthcare Insurance
Technology
B2B Purple Communications, Inc. is a pioneering company in the field of communication access technology, focusing on providing innovative solutions for the deaf and hard of hearing community. They offer a range of services including Video Relay Services (VRS), video remote interpreting, and onsite interpreting, designed to facilitate communication and accessibility for individuals in various environments such as home and work. With a commitment to community support and accessibility, Purple Communications aims to bridge communication gaps through advanced technology and dedicated services. Team Manager 🔥 5 minutes ago 🇺🇸 United States – Remote 💵 $35 - $52 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide American Sign Language interpreting on the VRS platform.
Focus management objectives on interpreting operations.
Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI).
Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations.
Supervise approximately 35 interpreting staff.
Manage the performance reviews of interpreters.
Approve the scheduling of all interpreters in all operational areas.
Coordinate with HR and Recruiting to select and hire interpreters.
Approve time and attendance, including leave, and for all interpreters as needed.
Maintain relations with local community leaders.
Work closely with the schedulers and business development team members in maintaining client service and satisfaction.
Provide direction to the interpreters for their care and well-being.
Provide accurate reports on team performance, efficiencies, and quality.
Maintain direct contact with the Regional Manager on all operations-specific issues.
Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive.
Partner with members of the department's support management team to accomplish department-wide initiatives.
Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company. 🎯 Requirements
Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
Must pass internal interpreting assessment
Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand)
Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred.
At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others.
Extensive knowledge of the deaf culture and interpreting professions.
Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards.
Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs.
Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure.
Budgeting and financial knowledge and skills for tracking operations profitability.
Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public.
Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages.
Knowledge of departmental operations and organizational policies, processes, and procedures.
Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems.
Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels.
Human relations skills to build effective working relationships with staff, customers, community groups, and individuals. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs State Government Affairs Manager 🔥 1 hour ago Haleon 10,000+ employees Website LinkedIn All Job Openings State Government Affairs Manager focusing on California legislative strategies, advocating for Haleon’s interests, and building relationships with state policymakers. Managing government affairs in California's influential legislative environment. 🇺🇸 United States – Remote 💵 $140.7k - $211k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Oncology Case Manager 🔥 3 hours ago Caris Life Sciences 1001 - 5000 🧬 Biotechnology ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Oncology Case Manager responsible for managing customer relationships and ensuring high-quality experience with precision medicine solutions. Join a mission-driven team focused on cancer care innovation. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager General Manager 🔥 3 hours ago TheKey 10,000+ employees ⚕️ Healthcare Insurance 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings General Manager overseeing TheKey's operations and client management in health care. Responsible for financial performance and leading a cross-functional team delivering quality care to clients. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Digital Performance Manager 🔥 3 hours ago Team Velocity 201 - 500 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Digital Performance Manager optimizing dealership accounts and driving client success. Collaborating with internal teams to enhance performance insights and client relationships. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👔 Manager Digital Performance Manager 🔥 3 hours ago Team Velocity 201 - 500 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Digital Performance Manager at Team Velocity managing dealership accounts and optimizing campaigns for success. Ensuring high-quality support through actionable insights in digital marketing. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

American Sign Languageinterpreting skillsNAD-RID Code of Professional Conductsupervisory experienceknowledge of deaf cultureFCC RegulationsRID standardsbudgetingfinancial knowledgemathematical skills

Soft Skills

time managementcommunication skillshuman resources managementmanagement skillscoachingmentoringproblem-solvingrelationship buildingorganizational skillsability to work under pressure