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Residential Account Manager
Purple Communications, IncAccount Manager managing client relationships and sales in the local deaf community. Traveling to client sites and providing ongoing account management for video relay services and products.
Tech Stack
Tools & technologiesFirewallsSFDC
About the role
Key responsibilities & impact- Travel regularly to client sites to sell our products and manage client relationships.
- Evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
- Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
- Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
- Develop and maintain positive relationships with assigned customers in sales territory.
- Proactively manage sales opportunities through the sales process to close.
- Provide support to assigned customers following the initial installation of products and services.
- Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
- Maintain the appropriate mix of written correspondence, telephone contacts, virtual and on-site demonstrations, and on-site visits with existing customers in order to stimulate interest in the Company’s products and services.
- Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.
Requirements
What you’ll need- Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required;
- Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs.
- Prior installation experience is desirable;
- Excellent communication skills;
- Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet;
- Must have a personal automobile and a valid driver's license;
- Must be able to travel extensively by car in the assigned region and by air on occasion, as at least 80% of an Account Manager’s working time is spent on activities in the field that are directly related to outside sales;
- Prior experience in a sales or customer support role is a definite plus.
Benefits
Comp & perks- A competitive compensation package will be awarded to successful candidates.
- Components will include a base salary, sales bonuses and benefits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationvideo productsroutersswitchesTVscablesInternetfirewallsmodemshubs
Soft Skills
communicationrelationship managementcustomer trainingsales process managementcustomer supportnetwork developmentreferral solicitationwritten correspondencetelephone communicationdemonstration skills
Certifications
valid driver's license