PuroClean Disaster Restoration of Charleston

Operations

• Answer incoming customer calls with professionalism, empathy, and urgency
• Gather initial job information and ensure every customer receives a prompt, seamless experience
• Serve as the primary point of communication between customers, technicians, project managers, insurance agents, and adjusters
• Provide proactive updates throughout the restoration process
• Create and maintain accurate customer and job records within company systems
• Monitor active jobs to ensure documentation is complete, deadlines are met, and projects continue moving forward
• Coordinate work authorizations, invoices, customer signatures, and insurance documentation
• Review job files for completeness and follow up when information is missing
• Maintain organized digital records throughout each project
• Prepare reports and maintain project tracking for leadership
• Identify opportunities to improve internal processes and operational efficiency
• Support the leadership team with additional operational and administrative responsibilities as needed

Operations Coordinator