Manager, Strategic Customer Success
ServiceTitan
Customer Success Manager
PureSpectrum
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Onboard and train new clients through a seamless onboarding journey with exceptional training and support.
- Proactively manage delivery across the platform for major customers and large projects.
- Guide product adoption by providing ongoing training and support to users.
- Resolve issues and troubleshoot technical problems in a timely manner.
- Proactively reach out to customers, identify their needs, and ensure they leverage the full potential of the PureSpectrum Marketplace.
- Leverage customer feedback to continuously improve the onboarding process for future clients.
- Conduct in-depth analysis of product malfunctions, identifying root causes and potential solutions.
- Collaborate effectively with the sales and product teams to ensure client success.
- Provide strategic guidance to clients and act as a thought leader in the industry.
- Mentor and coach Client Success Associates, fostering a high-performing team.
- Participate in developing and implementing innovative client success initiatives and processes.
- Report directly to the Sr. Director, Customer Success and be a key player in ensuring exceptional customer experiences.
Requirements
- 2+ years in the Market Research Industry
- 2+ years of practical experience utilizing MR SaaS solutions
- Experience with solving problems and providing clear feedback
- Manage a portfolio of client accounts and act as the primary point of contact
- Ability to communicate with customers
- Ability to work closely with cross-functional teams, such as sales, marketing, and product development, to ensure client success
- Familiarity with data analysis and troubleshooting on the PS Marketplace platform
