Senior Service Account Manager

Pure Storage

Senior Service Account Manager orchestrating post-sales delivery for Everpure’s enterprise data-storage customers. Managing escalations, platform adoption, retention, and product improvements across strategic accounts.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $97,000 - $204,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large enterprise customer relationships and driving account retention through effective risk mitigation and technical adoption strategies. Possesses strong leadership and communication skills to navigate complex, matrixed technology environments and align multidisciplinary teams.

Highest-signal resume keywords

Customer Relationship ManagementRisk Mitigation StrategiesTechnical AdoptionLeadership SkillsCross-Functional Team Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Data Storage PlatformsCloud EcosystemsIT Infrastructure OperationsRisk AnalysisArchitecture Alignment

Soft Skills

Exceptional Communication SkillsMentoring

Industry Keywords

Post-Sales Service DeliveryAccount Service ReviewsCustomer EngagementOperational ConsistencyCustomer Experience Frameworks

Tech Stack

Tools & technologies

CloudSwift

About the role

Key responsibilities & impact

Lead post-sales service delivery and account service reviews for large enterprise accounts.
Partner with customer executives and internal sales teams to align Everpure Platform capabilities with customer IT roadmaps and business priorities.
Manage complex customer incidents and change control windows by coordinating cross-functional responses across CX and Engineering.
Ensure swift resolution, minimal operational disruption, and continuous 24/7 engagement.
Translate customer feedback, feature requests, and technical needs into prioritized recommendations for Product Management and Engineering.
Influence product quality and platform roadmaps.
Mentor Service Account Managers.
Author internal best-practice resources to improve service delivery standards, operational consistency, and customer experience frameworks.
Act as the primary advocate and trusted advisor for strategic clients.
Drive proactive risk mitigation, platform adoption, customer retention, and long-term business growth.

Requirements

What you’ll need

6+ years of relevant experience in customer-facing, large-account, or industry-related roles.
Demonstrated ability to manage large enterprise customer relationships in complex, matrixed technology environments.
Track record of driving account retention, technical adoption, and high-stakes stakeholder alignment.
Exceptional leadership and communication skills for navigating high-severity incidents.
Ability to align multidisciplinary internal teams, including Engineering, Product, Support, and Legal.
Experience executing structured risk mitigation and capacity planning strategies.
Deep technical comprehension of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations.
Ability to conduct effective technical dialogue, risk analysis, and architecture alignment.

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events
Employee Resource Groups
Growth and development support
Accommodation support for candidates with disabilities