Service Account Manager

Pure Storage

Service Account Manager transforming service requirements into value for Everpure’s enterprise accounts. Driving system health and personalizing customer journeys on the Everpure Platform.

Posted 6/25/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the end-to-end service relationship for strategic accounts
Reduce support friction by identifying technical risks and delivering root cause analyses
Serve as the primary conduit between the customer and Everpure’s product leadership
Lead quarterly operational and executive management reviews
Coordinate complex implementations and migrations within change control windows

Requirements

What you’ll need

3+ years of relevant experience (customer-facing, large accounts, industry related)
Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success
Mastery in articulating complex technical issues to both technical and non-technical audiences
Expert organizational and project management skills
Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors
Periodic travel to customer sites for in-person meetings, may be up to 30% in EMEA and APJ regions

Benefits

Comp & perks

Flexible time off
Wellness resources
Company-sponsored team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data storagecloud infrastructureproject managementroot cause analysistechnical risk identification

Soft Skills

influencing stakeholderscommunicationorganizational skillscustomer successnavigating matrixed environments