Service Account Manager

Pure Storage

Service Account Manager ensuring enterprise-level customer experience at Everpure. Transforming complex service requirements into seamless value realization while cultivating trusted customer relationships.

Posted 4/20/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Orchestrate Global Service Delivery: Own the end-to-end service relationship for strategic accounts, overseeing onboarding, support engagements, and capacity planning to ensure customers maximize the ROI of their Everpure investment.
Drive Proactive Incident Management: Reduce support friction by identifying technical risks and delivering comprehensive root cause analyses (RCA) and resolution strategies that maintain optimal system health and uptime.
Act as a Strategic Advocate: Serve as the primary conduit between the customer and Everpure’s product leadership, translating customer feedback into actionable insights for Product Management and Engineering to influence future roadmaps.
Execute Strategic Business Reviews: Lead quarterly operational and executive management reviews that align Everpure’s technology with the customer’s business priorities, driving increased contract value and long-term brand advocacy.
Facilitate Operational Excellence: Coordinate complex implementations and migrations within change control windows, ensuring high-quality deployments that meet rigorous enterprise standards.

Requirements

What you’ll need

Strategic Relationship Management: Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level.
Communication & Presentation Excellence: Mastery in articulating complex technical issues to both technical and non-technical audiences, with a focus on translating technical performance into clear business impact.
Project & Change Leadership: Expert organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments.
Industry & Domain Expertise: Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors, enabling you to provide best-practice guidance on environment health and roadmap initiatives.

Benefits

Comp & perks

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.
flexible time off
wellness resources
company-sponsored team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysiscapacity planningtechnical risk assessmentproject managementchange managementimplementation coordinationmigration managemententerprise standards compliancedata storagecloud infrastructure

Soft Skills

strategic relationship managementcommunication excellencepresentation skillsinfluencing stakeholdersorganizational skillscustomer advocacyproblem-solvingcross-functional collaborationexecutive-level engagementbusiness impact translation