Manager, Case Management
Accord
Flash
Inside Partner Account Manager
Pure Storage
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $26 - $44 per hour
Job Level
Junior
Tech Stack
Flash
About the role
- Provide support to the Pure partner community and make the experience that our partners have with Pure the best in the industry
- Help to onboard new partners, day-to-day assistance with systems and processes, pricing and deal registration
- Handle deal registration approvals, rejections, extensions, reassignments and issues
- Address any issues with the deal registration process
- Assist PAMs in onboarding new resellers and distributors
- Act as point person for CPQ issues including license allocation
- Coordinate responses and updates in Medallia for “detractors” in partner survey
- Drive partner attendance to and participate in marketing events
- Provide proactive updates on progress towards meeting program requirements
Requirements
- BS/BA Required
- 1-3 years of business professional experience, preferably in account management, sales or customer service
- Understand and explain partner program details to partners
- Help partners with portal access and login (account creation, password resets, etc.)
- Provide partners with portal navigation assistance
- Act as point person for CPQ issues including license allocation
- Assist partners in accessing required and optional training and certifications
- Assess operational processes and identify opportunities to streamline
- Document new processes as they are introduced for partners
- Field and redirect inbound queries from partners
- Drive partner attendance to and participate in marketing events
