Lead the analysis, documentation, and management of requirements for Salesforce solutions, ensuring alignment with enterprise program goals.
Independently define and design robust, scalable solutions for complex business problems; create technical requirement proposals, process flows, and system diagrams.
Drive the execution of large-scale, enterprise level digital transformation programs and own the BSA track from inception through delivery.
Cultivate and maintain strong relationships with stakeholders; facilitate workshops, lead discussions, negotiate solutions, and build consensus.
Lead and oversee testing cycles (UAT, regression, system integration testing) and develop training strategies and materials.
Drive design, documentation, and hands-on implementation of optimized business processes and system changes to ensure integration and adoption.
Operate independently to identify issues, propose solutions, and drive initiatives.
Requirements
Bachelors degree or above from a top tier university in Information Technology, Computer Science, Business Administration, or a related discipline.
8+ years of progressive experience as a Business Systems Analyst, with a strong focus on enterprise applications.
Minimum of 5+ years of hands-on experience implementing, customizing, and optimizing Salesforce solutions, with deep functional and technical understanding of Sales Cloud, CPQ (Configure, Price, Quote), and Community Cloud.
Proven track record of successfully leading and delivering complex, enterprise level digital transformation programs from initiation to hyper care support.
Exceptional stakeholder management skills, with a demonstrated ability to effectively interact, influence, and build strong relationships with business leaders, Business Operations teams, and technical counterparts.
Demonstrated ability to define complex design solutions and create comprehensive, well articulated technical requirement proposals.
Expert level understanding and practical application of Agile/Scrum methodologies, capable of driving agile ceremonies and serving as a subject matter expert within an agile framework.
Exceptional communication, negotiation, and presentation skills.
Demonstrated ability to work autonomously, proactively identifying challenges, proposing solutions, and driving initiatives with minimal supervision.
Strong analytical, problem-solving, and critical thinking abilities.