Customer Solutions Engineer
Atera
Python
Collaboration Services Engineer
Pure Storage
full-time
Posted on:
Origin: • 🇨🇿 Czech
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Python
About the role
- Support and advance Pure Storage’s collaboration platforms and services (Glean, DocuSign, Adobe, Slack, Google Workspace) and associated AI/automation tools.
- Maintain and support collaboration applications, ensuring reliable operation and user satisfaction through troubleshooting and ticket resolution.
- Respond to user requests to optimize AI tools and facilitate workflow building (e.g., Glean Agents).
- Develop and maintain integrations (primarily Glean connectors) in collaboration with development teams.
- Provide technical support for integration efforts, including transition from DocuSign to Adobe.
- Assist with quality assurance (UAT and QA) for new features or integrations.
- Design and document security architecture for collaboration workflows and solutions.
- Create and optimize no/low-code agentic workflows using Google AppSheet, Google AppScript, and similar tools.
- Partner with global colleagues to ensure consistent user experience and standardization of collaborative tools.
- Primarily in-office role; expected to work from the Prague, Czech Republic office.
Requirements
- Hands-on experience with Python or comparable programming language for integration support.
- Ability to work with development teams on complex integration projects.
- Practical knowledge of User Acceptance Testing (UAT) and Quality Assurance (QA) methodologies.
- Demonstrated skill in security diagramming and technical documentation.
- Experience building workflows using no-code or low-code automation platforms (e.g., AppSheet, AppScript).
- Familiarity with collaboration services platforms such as Glean, DocuSign, Adobe, Slack, and Google Workspace. (Preferred)
- Previous experience supporting end users in a global enterprise environment. (Preferred)
