Designer

• Part of Pure Storage Technical Services 24x7 Support; based in Raleigh, North Carolina
• Work on problems of diverse scope including hardware, software, and environmental factors within FlashBlade
• Proactively seek to understand customer expectations
• Answer and resolve support cases based on severity level
• Own and track customer issues using our ticket tracking system
• Own all customer facing communications, ensuring the message is concise and professional
• Develop relationships of trust with specific named accounts
• Share and document knowledge via FAQ / KB articles, internal or customer facing
• Develop junior support engineers through training, and coaching
• Manage multiple projects/support cases simultaneously
• Champion customer issues internally, and represent the company externally
• Lead large multi participant customer calls, including hot escalations
• Weekend, holiday, and on call duties as required

Designated Services Engineer, FlashBlade

Adjunct Faculty, Professional Designations

DMTS, Silicon Photonics Reference Designs

Joint Use Designer

Interior Design Intern, Summer 2026

Staff Project Designer