Senior Enterprise Account Executive
Onit
Job Level
Mid-LevelSenior
About the role
- Work directly with end-user customers and coordinate between support, sales teams, contracted delivery partners, and resellers
- Bridge the gap from sales through delivery: identify scope work, site readiness, technical review, and availability requests
- End-to-end coordination and customer experience ownership
- Work effectively with PS Managers, Regional Sales Directors, District Managers, and Account Executives to develop service opportunities and business solutions
- Ongoing operational and financial analysis, measurement, and continuous program improvements
- Provide order and project coordination to the APJ region
- Track lifecycle of Professional Services bookings
- Collaborate with Support, Operations, Logistics, Sales, and Finance to execute professional services tasks
- Coordinate service engagements and installations
- Manage calendars and scheduling of implementation engineers
- Maintain support applications: SalesForce CRM, KeyedIn
- Other projects as deemed appropriate
Requirements
- High School Diploma or Equivalent
- Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
- 3+ years of project/program management or SoW/technical writing experience
- Ability to simultaneously work on multiple engagements and priorities
- Excellent time management, analytical, strong verbal and written communication skills
- Flexibility supporting various time zones
- Basic accounting and finance knowledge
- Proven experience in developing and automating processes
- Proven experience in managing large-scale programs
- Sales experience a plus
- Professional Services engagement scheduling experience
- Strong interpersonal and presentation skills for interacting with team members and clients
- A passion for customer satisfaction and outstanding customer experience
- A strong work ethic, professional representation of Pure Storage
- Must be willing and able to work in an open office, team environment
