Project Manager

• Work directly with end-user customers and coordinate between support, sales teams, contracted delivery partners, and resellers
• Bridge the gap from sales through delivery: identify scope work, site readiness, technical review, and availability requests
• End-to-end coordination and customer experience ownership
• Work effectively with PS Managers, Regional Sales Directors, District Managers, and Account Executives to develop service opportunities and business solutions
• Ongoing operational and financial analysis, measurement, and continuous program improvements
• Provide order and project coordination to the APJ region
• Track lifecycle of Professional Services bookings
• Collaborate with Support, Operations, Logistics, Sales, and Finance to execute professional services tasks
• Coordinate service engagements and installations
• Manage calendars and scheduling of implementation engineers
• Maintain support applications: SalesForce CRM, KeyedIn
• Other projects as deemed appropriate

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