Pure Storage

Senior Product Support Engineer

Pure Storage

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $122,000 - $184,000 per year

Job Level

Senior

Tech Stack

FlashPython

About the role

  • Senior Product Support Engineer optimizing lifecycle management of Pure Storage products, focusing on repair operations, failure analysis, and manufacturing integration.
  • Utilize Python to create automated tools and scripts for diagnosing issues, analyzing repair data, and optimizing repair procedures.
  • Engage with both local and international repair centers.
  • Build, modify and maintain complex test systems.
  • Improve testing, diagnosis, and repair methodologies.
  • Conduct comprehensive failure analysis to identify root causes and collaborate with Engineering and manufacturing teams to prevent future issues.
  • Work closely with the service logistics team to ensure seamless repair operations, enhancing customer satisfaction and product longevity.
  • Facilitate communication across departments, sharing insights and recommendations to improve product design and manufacturing processes.
  • Keep abreast of the latest trends and developments in storage technology, repair operations, and programming tools to continuously refine repair and maintenance capabilities.

Requirements

  • Bachelor\'s Degree in Electrical Engineering (BSEE) or a closely related field, with preference for candidates holding advanced degrees.
  • At least 5 years of experience in manufacturing / repair operations, particularly with NAND Flash or equivalent semiconductor memory products.
  • Proficient in Python programming, with a proven ability to apply programming skills to enhance repair processes and failure analysis.
  • Strong background in service logistics, manufacturing processes, and repair operations, with demonstrated success in improving product reliability and service quality.
  • Expertise in failure analysis, capable of pinpointing root causes and implementing effective solutions.
  • Familiarity with current diagnostic tools and testing software.
  • Exceptional project management and leadership skills, capable of leading cross-functional initiatives and teams.
  • Effective communicator, able to articulate technical concepts clearly and persuasively to a variety of stakeholders.
  • Willingness to travel up to 20% internationally and 30% within California, particularly to the Sacramento area.