Pure Storage

Technical Services Manager

Pure Storage

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

LinuxVMware

About the role

  • Lead and scale team of technical services engineers monitoring customer arrays 24x7.
  • Document and train individual functions within the team.
  • Be the front-line helping customers solve problems quickly and efficiently.
  • Participate in or contribute to projects as assigned.
  • Manage customer concerns and issues, utilizing internal and external resources.
  • Operate in a fast-paced, entrepreneurial culture.

Requirements

  • Experience developing strong teams and individuals through recruiting, performance management and team professional development
  • Performance history in identifying and solutioning for process improvements and a vision for scalability improvements
  • Track record in successful cross-functional collaboration with other internal business units and stakeholders
  • Proven ability to manage customer concerns and issues, utilizing appropriate internal and external resources
  • Thought leadership, innovative mindset and ability to operate with minimal supervision
  • Ability to be flexible with shifts with advance notice
  • Ability to participate in on-call\after hours support rotation
  • Must be able to work in shifts
  • Participate in or contribute to projects as assigned
  • 5+ years of experience in customer-facing, technical services related work.
  • 3+ years of experience in direct leadership as a people manager
  • Must be willing to work in the shift.
  • Track record in developing strong teams through recruiting, performance management and team professional development.
  • Experience in the foundations of troubleshooting complex technical problems.
  • Experience in supporting both hardware and software products, triaging issues and escalating them to the appropriate groups such as Product Management, Engineering, etc. (Preferred)
  • Foundational knowledge in operating systems such as VMWare, Solaris, Linux and Windows will be a plus!
  • Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!)
  • Strong Project Management skills
  • Good communications and organizational skills
  • Bachelor's Degree or equivalent years of experience