PURE Property Management

Manager

• Responsible for the overall management and operation of the residential property
• Overseeing the day-to-day activities of the property, ensuring its upkeep, managing tenant relations, and handling administrative tasks
• Conducting business in accordance with company policies and applicable laws
• Coordinating turnover of vacant units and ensuring they are cleaned and orderly
• Reviewing market conditions and determining rental rates and special incentives
• Advertising vacant units and assisting prospective residents
• Monitoring lease expiration dates and sending renewal notices
• Conducting inspections and documenting necessary repair work and vendor coordination

Onsite Property Manager

• Responsible for the overall management and operation of the residential property
• Overseeing the day-to-day activities of the property
• Ensuring its upkeep, managing tenant relations, and handling administrative tasks
• Conducting all business in accordance with company policies and procedures
• Coordinating turnover of vacant units and ensuring they are cleaned and orderly
• Reviewing local market conditions and determining rental rates
• Advertising vacant units and responding to prospective residents
• Assisting prospective residents with lockbox access for self-guided tours
• Documenting and recommending necessary repair work

Customer Support

• Participate in onboarding sessions for new offices, supporting teams through initial setup, workflows, and best practices to get them productive quickly.
• Develop and maintain documentation materials, like written guides, walkthroughs, and other resources, that are tailored to different roles and use cases, contributing to a growing knowledge base that supports onboarding and ongoing self-service.
• Follow up with newly onboarded offices to ensure adoption, address early questions, flag recurring issues, and identify patterns that inform documentation or process improvements.
• Manage user accounts (provisioning, deprovisioning, role assignments, and permissions) as offices are onboarded or staffing changes occur.
• Configure system settings and workflows to match each office's operational needs, ensuring the platform is set up for success from day one.
• Respond to inbound support requests via email, chat, and/or ticketing system, guiding users to solutions, documentation, or training resources.
• Identify, document, and escalate bugs with clear reproduction steps; submit well-formed feature requests capturing user context and business impact.
• Maintain clear ownership of open tickets, following up with users on status, resolutions, and next steps until issues are fully resolved.
• Contribute to and maintain internal knowledge base articles, FAQs, and support documentation as you identify recurring patterns.

Customer Support & Implementation Specialist

• Monitor leasing performance metrics across markets to identify trends, gaps, and opportunities.
• Translate data insights into actionable training and coaching initiatives.
• Partner with cross-departmental business partners to address performance challenges and elevate results.
• Design and deliver a structured onboarding and ongoing professional development curriculum for Leasing and Operations team members.
• Incorporate field feedback into training and process improvements.
• Collaborate with cross-departmental business partners to identify coaching opportunities within operations.
• Provide targeted coaching and training to individuals or teams to strengthen performance outcomes.
• Reinforce accountability standards through structured follow-up and performance tracking.
• Support the rollout of new initiatives, systems, or policy updates that impact leasing performance.

Onsite Property Manager

Onsite Property Manager

Customer Support & Implementation Specialist

Leasing Performance & Development Manager