Pure IT Credit Union Services

Tier 2 Technical Support Specialist

Pure IT Credit Union Services

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

CloudFirewallsVMware

About the role

  • Troubleshooting and resolving escalated tickets with expertise and efficiency.
  • Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
  • Assisting with networking, cloud solutions, and security best practices.
  • Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
  • Collaborating with our Tier 1 team and mentoring junior techs.
  • Identifying recurring issues and implementing proactive solutions.

Requirements

  • 2+ years of IT support experience in an MSP or similar environment.
  • Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware/VDIs).
  • Experience with backup and disaster recovery solutions like Veeam and/or Zerto.
  • Networking know-how, including firewalls, SD-WAN (CATO), and monitoring tools (Auvik).
  • A knack for troubleshooting, problem-solving, and thinking on your feet.
  • Excellent communication skills—tech talk is great, but making it understandable to clients is even better!
  • The ability to work independently and as part of a fun, dynamic team.
Benefits
  • A collaborative and friendly team that supports each other.
  • Opportunities for growth, training, and certification support.
  • Flexible work environment with a mix of remote and on-site support.
  • Competitive salary, great benefits, and the chance to work with cutting-edge technology.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingWindows ServerActive DirectoryM365 administrationvirtualizationbackup solutionsdisaster recoverynetworkingfirewallsSD-WAN
Soft skills
customer servicementoringproblem-solvingcommunicationindependenceteamworkcollaborationproactive solutionsthinking on your feetmaking technical information understandable