Co-own the 6–12 month product roadmap in close partnership with the Senior Director, Marketplace and the Director of Engineering
Collect, synthesize, and translate inputs from across the organization — engineering, marketplace, customer success, and leadership — into clear, defensible roadmap recommendations
Track and drive delivery momentum across all active roadmap initiatives
Own and present impact analysis readouts on completed and in-flight product initiatives to the broader company
Manage and continuously improve the cross-channel customer experience across email, HubSpot, the marketplace platform, and emerging channels
Identify and evaluate market trends, competitive dynamics, and emerging platform capabilities relevant to B2B marketplace products
Use Google Analytics and complementary data tools to analyze product behavior
Synthesize large, complex data sets into actionable insights that inform roadmap prioritization
Define and monitor the KPIs and success metrics that matter most for marketplace health
Gather and synthesize qualitative and quantitative user feedback to surface unmet needs
Review legacy UI/UX work and assess what is performing well versus what requires iteration
Write detailed, well-scoped Jira tickets grounded in research

Requirements

Significant, hands-on experience with Google Analytics or equivalent product analytics platforms — you know how to extract insight, not just pull reports
Proven track record in both mobile and web marketplace environments; B2B marketplace experience strongly preferred
Strong Jira proficiency and demonstrated ability to write detailed, well-scoped tickets that reduce ambiguity for engineering teams
Experience co-owning a product roadmap in a cross-functional setting with engineering and business stakeholders
Familiarity with UI/UX design review processes and the ability to give structured, useful feedback on design work
Strong critical thinking skills — able to weigh user needs against business objectives and make trade-offs explicit
Experience with HubSpot or similar CRM/marketing automation platforms in a product or operations capacity
Comfort working in a growth-stage company environment where priorities shift, ambiguity is real, and flexibility is a daily requirement
Experience with search and catalog performance analysis in a marketplace or e-commerce setting
Background in customer research methodologies: user interviews, journey mapping, usability testing, or survey design
Familiarity with data tools beyond Google Analytics — Mixpanel, Amplitude, Looker, BigQuery, or equivalent
Exposure to integration and API partnerships in a marketplace or platform context
Prior experience at a B2B SaaS or marketplace company in the $10M–$50M revenue range

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Google AnalyticsJiraUI/UX design reviewproduct roadmap managementdata analysismarketplace performance analysiscustomer research methodologiesMixpanelAmplitudeLooker

Soft Skills

critical thinkingcommunicationcollaborationflexibilityproblem-solvingsynthesis of complex datauser feedback analysisstakeholder managementpresentation skillsadaptability