Puppy Dreams

Account Manager, National Accounts – Insurance

Puppy Dreams

full-time

Posted on:

Location Type: Hybrid

Location: Markham • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
  • Establish and implementation of Best Handling Practices unique to each client.
  • Respond to client stakeholders and internal stakeholders (operations, sales) and address inquiries/concerns as needed.
  • Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents per client contractual obligations.
  • Conduct regular stewardship and client-facing meetings.
  • Support achievement of financial and production targets through management of KPIs (abeyance, adjuster billings, claims response times, cycle times, account receivables).
  • Adjuster performance management via quality assurance reviews, audits, regular adjuster meetings, and complaint management.
  • Weekly review of the operational dashboard KPI targets.
  • Provide potential leadership, guidance and mentoring of a dedicated adjusting team.
  • Act in a consultative and advisory capacity on claims matters and technical issues.
  • Participate in the RFP process for new business and existing client contract renewals.

Requirements

  • University Degree and/or CIP/FCIP Designation
  • Minimum of 5-7 years’ experience in Property & Casualty claims adjusting
  • Multi provincial experience preferred
  • Supervisory experience is an asset
  • Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
  • Strong communication skills, including listening, interviewing, negotiating, and ability to flex style appropriate to audience
  • Demonstrated organizational skills with ability to prioritize and manage conflicting priorities
  • Strong computer skills including Microsoft Office Suite (Excel, Word, PowerPoint) and ability to learn new technical systems
  • Proactive and positive approach to customer service
  • Strong interpersonal skills to deal with conflict and difficult situations
  • Strong negotiation skills
  • Ability to speak and write in French is an asset
Benefits
  • Supported by experienced local claims support, centralized after hours support, and dictation services.
  • Compensated for billable hours and other costs.
  • Flex-benefit plan allowing customization of coverage with options for taxable and non-taxable health care spending.
  • Continuous education fees reimbursed to maintain license.
  • Balanced workload to manage abeyance and quality levels.
  • Accommodations available on request for candidates with disabilities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Property & Casualty claims adjustingKPI managementQuality assurance reviewsClaims handling processService Level AgreementsAdjuster performance managementFinancial target achievementCycle time managementAccount receivables managementMulti provincial experience
Soft skills
Strong communication skillsOrganizational skillsNegotiation skillsInterpersonal skillsLeadershipMentoringConsultative skillsCustomer serviceConflict resolutionAbility to prioritize
Certifications
University DegreeCIP DesignationFCIP DesignationFully licensed in Ontario