Account Manager, National Accounts
Puppy Dreams
full-time
Posted on:
Location Type: Hybrid
Location: Markham • Canada
Visit company websiteExplore more
Salary
💰 CA$80,300 - CA$111,500 per year
About the role
- Management of a portfolio of client accounts relating to automobile, property and general liability exposures
- Establish and implementation of Best Handling Practices unique to each client
- Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed
- Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
- Conduct regular stewardship and client facing meetings
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables
- Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
- Weekly review of the operational dashboard KPI targets
- Potential leadership, guidance and mentoring of a dedicated adjusting team
- Act in a consultative and advisory capacity on claims matters and technical issues
- Participation in the RFP process for new business and existing client contract renewals
Requirements
- University Degree and/or CIP/FCIP Designation
- Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
- Minimum 5 years supervisory experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong negotiation skills
- Ability to speak and write in French is an asset.
Benefits
- Flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending
- Continuous education fees reimbursed to maintain your license
- Workload balanced to ensure high-quality level and manage your abeyance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Property & Casualty claims adjustingKPI managementQuality assurance reviewsClaims response timesCycle timesAdjuster performance managementService Level AgreementsClaims Handling ProcessFinancial target achievementMulti provincial experience
Soft Skills
Strong communication skillsOrganizational skillsNegotiation skillsInterpersonal skillsConflict resolutionMentoringConsultative capacityListeningPrioritizationCustomer service
Certifications
University DegreeCIP DesignationFCIP DesignationFully licensed in Ontario