Pumpkin

Customer Support

• Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.)
• Educate customers to help them understand the benefits of our insurance and non-insurance products.
• Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats.
• Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools.
• Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making.
• Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant.
• Perform other duties as assigned.

Licensed Customer Care Advocate