Lead Customer Success Manager – Tech Startup

PULT

Lead Customer Success Manager for a rapidly growing tech startup in Germany. Focus on customer engagement and product utilization to drive growth.

Posted 5/26/2026full-timeRemote • 🇪🇸 SpainSenior💰 €42,000 - €55,000 per yearWebsite

About the role

Key responsibilities & impact

Customer support & onboarding: Employ scalable approaches to support many customers.
Product usage & health: Analyze usage trends to improve customer retention.
Churn and risk management: Detect potential churn early through continuous data monitoring.
Growth of customer accounts: Identify and drive expansion opportunities in collaboration with the sales team.
Product feedback: Actively collect and relay customer feedback to inform product improvements.
Data management: Ensure CRM data quality and document customer interactions.
Projects: Lead initiatives to further develop and scale Customer Success.

Requirements

What you’ll need

2–3+ years of experience as a Senior Customer Success Manager in a SaaS company
Fluent German and English (spoken and written)
Analytical mindset and strong sense of responsibility
Problem-solver with experience in up-/cross-selling
Ability to prioritize tasks based on customer needs and business impact
Some experience in process design, automation, and scaling

Benefits

Comp & perks

A highly motivated, committed team that values a great working atmosphere
All necessary work equipment provided, including a new MacBook and more
100% remote work option — offices available in Hamburg, Malaga and Barcelona
Generous vacation policy, above the Spanish average
A dynamic environment that encourages professional development
An exciting and challenging role where you actively contribute to the company’s success and growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementCRM data qualityprocess designautomationup-sellingcross-sellingdata monitoringcustomer retention analysiscustomer feedback collectioncustomer interaction documentation

Soft Skills

analytical mindsetstrong sense of responsibilityproblem-solvingtask prioritizationcollaborationcommunicationcustomer supportonboardinginitiative leadershipscalability focus