Pulsus

Support Engineer

• Provide initial technical support to users of our software platform;
• Assist users by handling incidents and answering questions;
• Handle remote support tickets through available channels (including calls and synchronous meetings);
• Analyze customer requests and execute procedures to resolve issues;
• Diagnose faults on the Pulsus platform;
• Open, route, and follow up on support tickets in accordance with quality standards/SLA;
• Be part of our amazing Support team!

Support Analyst, English and Spanish – Mid-level