Senior Client Success Manager – Strategic Accounts
PulseRise Technologies
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Job Level
About the role
- Own 5–7 strategic enterprise accounts as primary relationship manager
- Build trusted partnerships through transparency during both successes and crises
- Identify patterns across accounts and translate insights into product roadmap input
- Lead monthly performance reviews that diagnose root causes and propose data-backed solutions
- Coordinate audits and compliance-related processes with zero missed deadlines
- Surface expansion opportunities before clients formally request them
- Convert client-specific wins into scalable playbooks
- Collaborate cross-functionally with Product, Operations, Compliance, and Sales to drive systemic improvements
- Document best practices and elevate overall team performance
Requirements
- 4+ years of experience in high-touch B2B client success, strategic account management, or enterprise consulting
- Experience managing a focused portfolio of strategic accounts (5–15) rather than large transactional books
- Proven ability to manage complex client relationships during escalations and crises
- Strong analytical skills; experience using SQL, Excel, or BI tools (Mode, Looker, Tableau)
- Demonstrated cross-functional influence without direct authority
- Track record of building scalable client management processes
- Strong written communication and documentation skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLExcelBI toolsModeLookerTableau
Soft Skills
relationship managementanalytical skillscross-functional collaborationcommunication skillsdocumentation skills