Franchise Success Manager – Chicago Area Preferred
WIN Home Inspection
Customer Success Manager
Pulley
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead customer relationships focused on driving value across Pulley’s product and services
- Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
- Own customer retention, renewal performance, and risk mitigation
- Partner cross-functionally with Product, Support, and Implementation to improve the customer journey
- Gather and translate customer feedback to inform Pulley’s roadmap
- Lead team initiatives or projects to improve CX operations and processes
Requirements
- 5+ years of experience in customer success or account management in SaaS
- Experience owning renewals and driving adoption within a high-growth product
- Exceptional written and verbal communication skills
- Proven ability to build and manage relationships across multiple levels, from technical leads to the C-suite
- Strong business acumen and ability to align product use to customer outcomes
- Empathy, accountability, and composure under pressure
- Experience in FinTech, equity, or financial software is a plus
Benefits
- Competitive salary and meaningful equity
- Medical, Dental, and Vision insurance
- Unlimited PTO + winter holiday break
- Generous stipends for WFH, learning, wellness, and AI tools
- Parental leave
- 401(k) match (US) / Pension match (Canada)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementSaaSrenewalscustomer adoptionCX operationscustomer journeycustomer feedback
Soft skills
written communicationverbal communicationrelationship managementbusiness acumenempathyaccountabilitycomposure under pressure
