Supervisor, Customer Energy Management – Product Marketing
Puget Sound Energy
full-time
Posted on:
Location Type: Hybrid
Location: Bothell • Washington • United States
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Salary
💰 $87,800 - $212,300 per year
About the role
- Oversees go to market activities for energy management programs while supervising and mentoring a team of product marketing managers
- Collaborates with product management, program staff, and marketing teams to ensure aligned strategies and relevant product positioning across all channels
- Serves as the bridge between product development and market execution while leading a team to drive product awareness, adoption, and success in the marketplace
- Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities
- Promotes and supports a culture of total safety
- Conducts and ensures the completion of performance reviews and development plans
- Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results
- Handles escalated customer issues
- Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience
Requirements
- Bachelor's degree in business, communications, project management or other appropriate field or equivalent experience
- 5 years of experience delivering complex services with demonstrated business acumen and ability to organize/prioritize/evaluate the work of partners within budget, scope, and schedule constraints
- Experience and relevant industry knowledge, technical experience or certifications related to designing and implementing complex demand side management or customer utility services, including strategy, regulatory and equity considerations
- Experience effectively collaborating with a wide range of internal and external customers demonstrated by successful relations with contractors, consultants, vendors and clients
- Strong interpersonal and communication skills with comfort speaking in front of others demonstrated by experience with presentations, papers or other public forums
- Ability to interpret/use/translate applicable statistical/business/operational data to make effective business decisions and/or produce metrics
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Short- and long-term disability insurance
- Supplemental life insurance
- Accidental death and dismemberment insurance
- Flexible spending accounts for health care and dependent daycare
- Employee assistance program (EAP)
- 401(k) investment option
- Cash balance retirement plan
- Paid Time Off (PTO)
- Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbusiness acumenperformance reviewsdevelopment plansservice metricsstatistical data analysisoperational data interpretationcustomer utility servicesdemand side managementregulatory considerations
Soft Skills
interpersonal skillscommunication skillsteam leadershipmentoringcollaborationproblem-solvingcustomer experiencepresentation skillsorganizational skillsprioritization