Puget Sound Energy

Customer Service Supervisor

Puget Sound Energy

full-time

Posted on:

Location Type: Hybrid

Location: Bothell • Washington • United States

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Salary

💰 $87,800 - $212,300 per year

About the role

  • Is responsible for daily/shift operations and work-flow to meet established service and quality levels.
  • Resolves customer issues and works cross-departmentally to increase customer awareness of PSE services and address public affairs concerns.
  • Upholds safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities.
  • Promotes and supports a culture of total safety.
  • Ensures duties are performed in accordance with all regulatory compliance obligations.
  • Provides coaching, feedback, and developmental opportunities and builds effective teams.
  • Sets clear expectations and holds employees accountable for performance and safety goals/targets.

Requirements

  • Prior leadership experience.
  • 5 years customer service experience.
  • Working knowledge of call center workforce tools and other telephony systems.
  • Excellent customer relations skills including problem solving and conflict resolution.
  • Excellent communications skills (oral, written, listening).
  • Ability to interpret and apply rules/guidelines and translate to the work environment.
  • Experience with MS Office suite.
  • Knowledge of human resources principles.
Benefits
  • medical, dental, vision, basic life, and short- and long-term disability insurance
  • supplemental life insurance
  • accidental death and dismemberment insurance
  • flexible spending accounts for health care and dependent daycare
  • Employee assistance program (EAP)
  • 401(k) investment option
  • cash balance retirement plan
  • Paid Time Off (PTO)
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center workforce toolstelephony systemsMS Office
Soft Skills
leadershipproblem solvingconflict resolutioncommunicationteam buildingcoachingfeedbackaccountability