Junior Support Analyst

PUCPR Carreiras

Support Analyst assisting users and resolving issues while providing operational support in a hybrid environment at PUCPR.

Posted 5/28/2026full-timeCuritiba • 🇧🇷 BrazilJuniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supporttroubleshootingproblem resolutionsystem setupoperational configurationbug loggingerror testingaccess issue troubleshootingtask management

Soft Skills

ability to follow processesuser support experienceorganizational skills

Tools & Technologies

task management toolsinternal platformsbrowserscachecookies

Certifications & Qualifications

Bachelor's degree

Industry Keywords

multichannel user supportsupport ticketsescalation processes

About the role

Key responsibilities & impact

Multichannel user support (Level 1)
Assist users in troubleshooting and problem resolution
Collect evidence and log/report bugs
Test and reproduce errors
Perform system setup and operational configuration
Organize and track support tickets
Structured escalation to Level 2/Level 3 teams

Requirements

What you’ll need

Bachelor's degree in progress or completed
Basic knowledge of technical support
Experience in user support
Ability to follow processes and procedures
Experience with task management tools
Experience with internal platforms/systems
Experience troubleshooting login/access issues
Familiarity with browsers, cache, cookies, and access issues

Benefits

Comp & perks

Unimed Health Plan: with copayment, providing medical coverage and access to a quality provider network
OdontoPrev Dental Plan: national coverage, with premiums deducted from payroll
Education Incentive: supporting professional and personal development with incentives for specialization courses, extension programs, language courses, and postgraduate studies at PUCPR
Meals at Bistrô Marista: on-site meals provided on workdays, with a nominal payroll deduction
Quality of Life Program
Private Pension Plan
Life Insurance
Transportation Voucher
Free Parking
Wellhub (formerly Gympass): access to various gyms with membership fees deducted from payroll
Zenklub: access to telehealth sessions with mental health professionals, including two free consultations per month
Conte Comigo Program: multidisciplinary team available for social support, legal guidance (excluding labor law), and financial and pension consulting
Benefits Club: partnerships with companies across various sectors offering special discounts on services and products