PUCPR Carreiras

Billing Analyst, Senior

PUCPR Carreiras

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Job Level

Senior

About the role

  • Lead advanced billing and collections activities by developing financial strategies, analyzing data, interacting with customers, and ensuring regulatory compliance to maintain efficient financial processes, organizational financial health, and high customer satisfaction.
  • Ensure monthly billing for students is accurate, applying relevant scholarships and discounts.
  • Configure parameters and perform data entries in internal and external systems related to billing, in agreement with the manager to guarantee correct application of parameters across the institution's products.
  • Work on developing system improvements and analyze proposed changes that may impact finances or departmental activities.
  • Deliver training and technical presentations to internal and external stakeholders to ensure correct execution of processes and compliance with applicable regulations and legislation.
  • Provide clear and effective service to the institution’s various audiences (faculty, students, administrative staff, and external stakeholders) via in-person, telephone, and online channels, ensuring high-quality customer service.

Requirements

  • University degree (completed).
  • Experience in billing, preferably in distance education institutions.
  • Essential knowledge of the Lyceum platform.
  • Experience in distance education (EaD).
  • Microsoft Office suite, with emphasis on Excel.
  • Knowledge of Power BI for dashboard development.
  • Knowledge of automation and RPA (robotization) processes.
  • Customer service experience.
  • Change management skills.
  • Customer-focused mindset.
  • Negotiation skills.
  • Creativity.
  • Initiative and proactivity.
  • Logical reasoning.
Benefits
  • Unimed Health Plan: with co-pay, providing medical coverage and access to a high-quality accredited network.
  • OdontoPrev Dental Plan: national coverage, with premiums deducted from payroll.
  • Education Support: encouragement of professional and personal development, with incentives for specialization, extension courses, languages, and postgraduate studies at PUCPR.
  • Meals at Bistrô Marista: on-site meals on workdays with a nominal payroll deduction.
  • Quality of Life Program.
  • Private pension plan.
  • Life insurance.
  • Transportation allowance.
  • Free parking.
  • Wellhub (formerly Gympass): access to multiple gyms with membership fees deducted from payroll.
  • Zenklub: access to telehealth sessions with a mental health specialist, with two consultations per month free of charge.
  • "Conte Comigo" Program: multidisciplinary team available for social support, legal guidance (excluding labor law), and financial and pension consulting.
  • Benefits Club: partnerships with companies across various sectors offering special discounts on services and products.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingdata analysisfinancial strategiessystem improvementsautomation processesRPAdashboard developmentExcelLyceum platformdistance education
Soft Skills
customer servicechange managementcustomer-focused mindsetnegotiationcreativityinitiativeproactivitylogical reasoning
Certifications
university degree