Junior Service Delivery Coordinator, SaaS

Publitas

Junior Service Delivery Coordinator at Publitas, overseeing customer onboarding and technical delivery workflows for a SaaS product. Collaborating across teams to enhance operational efficiency and customer success.

Posted 7/27/2026full-timeRemote • 🇩🇪 GermanyJunior💰 €30,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional written communication skills in English, with the ability to simplify complex coordination processes. Proficient in leveraging AI tools for efficient project management and familiar with modern SaaS platforms to enhance operational workflows.

Highest-signal resume keywords

Flawless Written EnglishAI-First Execution MindsetBaseline Tech/SaaS FamiliarityCustomer Onboarding CoordinationOperational Bottleneck Identification

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

AsanaNotionJiraHubSpot

Industry Keywords

Customer OnboardingService Level AgreementsTechnical Delivery WorkflowsDelivery MilestonesSLA Risks

About the role

Key responsibilities & impact

Ensure that customer onboarding schedules, service level agreements (SLAs), and technical delivery workflows run smoothly.
Actively coordinate moving parts across multiple departments, spot operational bottlenecks, and help scale delivery velocity asynchronously.
Manage the day-to-day coordination pipeline, tracking delivery milestones, and flagging SLA risks before they happen.
Communicate updates clearly to both internal stakeholders and customers.
Identify and eliminate major recurring bottlenecks in onboarding coordination processes.

Requirements

What you’ll need

EU Residency & Time Zone Alignment: You must be legally based within the EU to align with our core customer delivery cycles.
Flawless Written English: Because we are a fully remote, async-first team, your written communication must be exceptional. You can explain complex coordination steps simply, concisely, and professionally via text.
Additional European languages are a strong plus (German is strongly preferred).
AI-First Execution Mindset: We expect all team members to actively leverage AI to multiply their output. For this role, that means utilizing generative AI to draft customer updates faster, summarize project meeting transcripts, clean coordination data, and build clear documentation.
Baseline Tech/SaaS Familiarity: You don't need to write code, but you must be incredibly comfortable learning complex software platforms quickly. Previous experience with modern project tools (like Asana, Notion, Jira, or HubSpot) is highly preferred.

Benefits

Comp & perks

Transparent Compensation: A competitive entry-level base salary of €30 000 - €40 000 (geo-bracketed to your location in the EU) with a clear, performance-based path for career progression.
True Remote Autonomy: We work 80% asynchronously using Notion and Slack. We don't monitor your screen or count your hours—we trust you to own your delivery targets and manage your day.
Global Team Retreats: Working remotely shouldn't mean working isolated. We gather the entire company in inspiring cities across the globe once a year to connect, strategize, and celebrate in person.
Premium Workspace & Gear: A top-tier MacBook, high-end remote work accessories, and co-working allowance if you prefer an office environment.
Personal Growth Budget: A monthly wellness allowance, an education/course budget to sharpen your SaaS skills, and free access to Kindle and Audible books.
Time Off: 25 days of paid vacation plus your local national holidays.