PublicInput

Full-stack Engineer

• Write clean, maintainable, and efficient code while continually improving engineering standards, tooling, and processes.
• Elevate the team's technical output by conducting high-quality code reviews that provide constructive feedback and reinforce best practices.
• Apply design patterns and architectural principles to build scalable, secure, and reliable solutions.
• Identify opportunities for refactoring, reducing technical debt, and enhancing processes to drive long-term efficiency and quality.
• Drive medium-sized projects from design to deployment with limited guidance, applying strong technical judgment to deliver solutions that are both efficient and reliable.
• Contribute to the team's technical direction by breaking down complex problems into manageable components and collaborating on clear, effective solutions.
• Act as a mentor by sharing best practices, offering constructive feedback, and fostering a culture of learning that helps grow the team's collective skills and capabilities.

Software Engineer II

Account Executive

• The Senior Account Executive is a leader we rely on to identify, develop, and close new business opportunities.
• They manage their approach, pipeline, and professional development with a continuous growth mindset.
• The Senior AE has a boldly curious attitude that sparks new connections, adds depth to discovery conversations, and helps inform, inspire, and guide our potential clients toward a new approach.
• All of this produces a growing pipeline of new business, a consistent closing motion, and ultimately connects new agencies with the platform for a long-term basis.
• The Senior Account Executive spins their professional development flywheels and proactively brings their teammates together to keep their sales approach creative, strategic, and innovative.
• The Senior Account Executive will increase our capacity to help public-sector staff learn about our software and will work to convert a pipeline of high-potential prospect agencies.

Senior Account Executive

Customer Success Manager

• Lead and mentor a team of Customer Success Managers, fostering a high-performance culture.
• Monitor and own key metrics, including churn, renewal rates, and customer health scores.
• Collaborate with Sales to align and influence expansion opportunities.
• Collaborate with Product teams to relay customer feedback and influence the product roadmap.
• Design and implement processes to scale customer success operations efficiently.
• Leverage data and analytics to predict customer needs and mitigate risks.
• Initially own a portfolio of a limited number of named accounts.

Manager, Customer Success

Business Development Rep

• Share how our platform can help organizations gather meaningful public feedback
• Schedule discovery meetings for account executives, primarily through outbound calls, but also including email and social media
• Partner with Account Executives to create successful handoffs for qualified opportunities
• Respond quickly to inbound demo requests
• Research accounts for relevant contacts and contextual information
• Document interactions and maintain accurate records in our CRM system

Software Engineer II

Senior Account Executive

Manager, Customer Success

Business Development Representative