PublicInput

Product Manager

• Play an active role in defining and executing product strategy, roadmap, and features, balancing business, technology, and user needs
• Write high-level requirements – typically as user stories and epics
• Run customer discovery projects and represent the customer (be a proxy) within the development process
• Evangelize the product vision
• Plan for and play an active role in product design work
• Maintain and prioritize the product backlog
• Track releases and provide product marketing with insights on key differentiators and product messaging
• Participate in daily scrum meetings, planning, reviews, and retrospectives
• Make data-informed and analysis-based recommendations to management and development teams
• Define features and achieve product vision from product definition and planning through development, release, and end of life
• Create, manage, and prioritize tickets in the company’s project management system (DevOps)
• Support Quality Assurance (QA) in developing stories for acceptance testing
• Generate reports and product documentation, including internal stakeholder training

Customer Success Manager

• Manage complex, high-stakes customer environments that may include technical challenges, evolving requirements, and heightened executive visibility.
• Gain a deep understanding of each customer’s strategic and operational goals. Develop short and long range plans that promote maximum value and align PublicInput’s full suite of capabilities.
• Identify barriers and promote creative solutions to help the customer achieve desired outcomes and their definition of success.
• Translate knowledge of public engagement best practices into credible recommendations that help influence the execution and effectiveness of the customer’s outreach efforts.
• Identify areas of opportunity within the portfolio for expansion across the enterprise and breadth of product offerings. Work cross functionally to develop and present the optimal feature packages and messaging.
• Ensure maximum users and exclusivity of core modules.
• Grow and cultivate strong customer sentiment by developing trust over time and delivering consistent follow-through.
• Represent the voice of the customer and act as the quarterback internally by escalating through appropriate channels and levels to ensure their challenges and expectations are heard and acted upon.
• Own the end-to-end renewal process, partnering closely with Finance throughout the 120 day renewal cycle to surface account nuances and proactively address renewal risk.
• Monitor account health and engagement signals to identify, mitigate and escalate risk early.
• Create and execute targeted playbooks to stabilize at risk accounts and strength renewals.
• Develop strong referenceable customers.
• Promote customer engagement with PublicInput events and customer panels.

Senior Customer Success Manager

Performance Marketing

• Working closely with the Director of Marketing and Lifecycle Marketing Manager, develop a comprehensive, data-driven demand generation strategy aligned with sales goals and overall business objectives.
• Working with the Marketing Operations leader, track key performance indicators (KPIs) including Marketing Qualified Leads (MQLs), Sales Qualified Leads (SQLs), Cost Per Lead (CPL), and Marketing Sourced Revenue.
• Continuously monitor, analyze, and report on campaign performance, utilizing A/B testing and experimentation to drive continuous improvement in conversion rates.
• Plan, execute, and manage integrated campaigns across multiple channels, including: Paid Digital Marketing (PPC, paid social); Content Syndication and Promotion (e.g., e-books, case studies, white papers); Webinars, Virtual Events, and Conferences; Email Marketing for both lead acquisition and targeted nurturing.
• Design, build, and optimize lead nurturing programs using HubSpot to move prospects efficiently through the sales funnel.
• Collaborate with the Director of Marketing and Marketing Operations Lead to define and refine the Lead Scoring model to ensure consistent lead qualification and smooth handoff to Sales.
• Work with the Marketing Operations Lead to segment and define audiences.

Demand Generation Manager

Full-stack Engineer

• Write clean, maintainable, and efficient code while continually improving engineering standards, tooling, and processes.
• Elevate the team's technical output by conducting high-quality code reviews that provide constructive feedback and reinforce best practices.
• Apply design patterns and architectural principles to build scalable, secure, and reliable solutions.
• Identify opportunities for refactoring, reducing technical debt, and enhancing processes to drive long-term efficiency and quality.
• Drive medium-sized projects from design to deployment with limited guidance, applying strong technical judgment to deliver solutions that are both efficient and reliable.
• Contribute to the team's technical direction by breaking down complex problems into manageable components and collaborating on clear, effective solutions.
• Act as a mentor by sharing best practices, offering constructive feedback, and fostering a culture of learning that helps grow the team's collective skills and capabilities.

Software Engineer II

Account Executive

• The Senior Account Executive is a leader we rely on to identify, develop, and close new business opportunities.
• They manage their approach, pipeline, and professional development with a continuous growth mindset.
• The Senior AE has a boldly curious attitude that sparks new connections, adds depth to discovery conversations, and helps inform, inspire, and guide our potential clients toward a new approach.
• All of this produces a growing pipeline of new business, a consistent closing motion, and ultimately connects new agencies with the platform for a long-term basis.
• The Senior Account Executive spins their professional development flywheels and proactively brings their teammates together to keep their sales approach creative, strategic, and innovative.
• The Senior Account Executive will increase our capacity to help public-sector staff learn about our software and will work to convert a pipeline of high-potential prospect agencies.

Senior Account Executive

• Lead and mentor a team of Customer Success Managers, fostering a high-performance culture.
• Monitor and own key metrics, including churn, renewal rates, and customer health scores.
• Collaborate with Sales to align and influence expansion opportunities.
• Collaborate with Product teams to relay customer feedback and influence the product roadmap.
• Design and implement processes to scale customer success operations efficiently.
• Leverage data and analytics to predict customer needs and mitigate risks.
• Initially own a portfolio of a limited number of named accounts.

Manager, Customer Success

Business Development Rep

• Share how our platform can help organizations gather meaningful public feedback
• Schedule discovery meetings for account executives, primarily through outbound calls, but also including email and social media
• Partner with Account Executives to create successful handoffs for qualified opportunities
• Respond quickly to inbound demo requests
• Research accounts for relevant contacts and contextual information
• Document interactions and maintain accurate records in our CRM system