Public Rights Project

Salesforce Support and Training Specialist

Public Rights Project

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $74,630 - $100,970 per year

About the role

  • Ensure PRP staff are well trained, well supported, and empowered to use Salesforce
  • Serve as the first line of Salesforce support
  • Provide highly responsive assistance and design and deliver trainings
  • Identify trends and surface unmet user needs
  • Conduct quality assurance (QA) testing on new features
  • Collaborate with internal teams to ensure user-centered solutions

Requirements

  • 2 - 4 years of skilled experience using Salesforce in various capacities
  • Familiarity with Salesforce environments built on the Nonprofit Success Pack (NPSP) preferred
  • Experience training and supporting users on integrated third-party platforms such as email marketing, donation processing, and form collection tools
  • Demonstrated ability to train and support users with varying levels of comfort and proficiency across Salesforce and related platforms
  • Experience developing and maintaining training materials and documentation that supports system adoption and consistent use
  • Experience managing tasks, timelines, and dependencies across multiple simultaneous projects
  • Background working in nonprofit organizations and understanding nonprofit business processes is a plus.
Benefits
  • Competitive salary
  • Standard cost of living raises each year
  • Performance management system for salary increases
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcequality assurance (QA) testingtraining developmentuser supportdocumentationproject management
Soft Skills
collaborationuser-centered solutionsresponsivenessempowermenttrend identification